Warranty

At a glance

Warranty provider

Depends on the product and applicable manufacturer or supplier terms.

Warranty period

Product-specific. There is no single warranty period covering every product supplied by Battery Safe Systems.

First point of contact

Contact Battery Safe Systems and we will help identify the appropriate warranty route.

Returning equipment

Do not arrange return freight until the applicable process has been confirmed.

How warranty support works

Warranty processes differ between manufacturers, but a typical enquiry through Battery Safe Systems will follow these steps:

1. Contact Battery Safe Systems. Provide your order details and a description of the issue.
2. We identify the product and applicable warranty. The relevant manufacturer, supplier and product-specific terms are checked.
3. Supporting information is gathered. Photographs, serial numbers, installation details or other information may be required depending on the product and fault.
4. The claim is reviewed. Where manufacturer or supplier involvement is required, Battery Safe Systems will help coordinate the appropriate process.
5. The applicable remedy is confirmed. Repair, replacement, replacement parts, credit, refund or another remedy may apply depending on the applicable warranty and the circumstances of the claim.

What product warranties may cover

Manufacturer warranties commonly address defects in materials, workmanship or manufacturing, but the exact coverage is determined by the warranty applying to the individual product.

Some products may also contain separate components with different warranty periods or conditions, such as electrical equipment, monitoring systems, alarms, ventilation components or other installed accessories.

Product-specific warranty documentation and manufacturer terms take precedence over the general information on this page.

Warranty conditions and exclusions

Warranty terms vary by manufacturer. Coverage may depend on the equipment being installed, operated, inspected and maintained in accordance with the applicable product documentation.

Manufacturer warranties may contain conditions or exclusions relating to matters such as:

• Incorrect installation or commissioning.
• Use outside the manufacturer's intended application or operating conditions.
• Failure to follow inspection, servicing or maintenance requirements.
• Unauthorised alteration, modification or repair.
• Accidental or external damage.
• Normal wear, consumable components or deterioration not covered by the applicable warranty.
• Environmental or site conditions outside documented product limitations.

This list is illustrative rather than a universal set of exclusions. The applicable manufacturer or supplier warranty determines whether a particular issue is covered.

Installation, use and maintenance

Some specialist battery-safety products have installation, inspection, servicing or maintenance requirements that may affect warranty coverage.

Follow the manufacturer's installation instructions, operating documentation and maintenance requirements for the equipment supplied. Where scheduled servicing, inspection or commissioning is specified, retain the relevant records.

If an issue could affect safe operation, do not continue using the affected equipment simply because a warranty claim has not yet been resolved.

Follow the applicable manufacturer instructions and site procedures while the issue is being assessed.

What to include with a warranty enquiry

Providing clear information at the beginning can help the relevant manufacturer or supplier assess the issue more efficiently.

Where available, include:

• Battery Safe Systems order or quotation reference.
• Manufacturer and product name.
• Model or product number.
• Serial number, where applicable.
• A clear description of the issue.
• When the issue was first noticed.
• Photographs or video where they help demonstrate the problem.
• Installation or commissioning information where relevant.
• Inspection, servicing or maintenance history where relevant.
• Details of the circumstances in which the issue occurred.

Returning equipment for warranty assessment

Do not arrange return freight or dispose of the product unless instructions have been provided as part of the warranty process.

Specialist equipment can be large, heavy or subject to particular transport and handling requirements. A manufacturer or supplier may also require a return authorisation, inspection, photographs or troubleshooting before any physical return is approved.

Battery Safe Systems will help identify the applicable process once the product and claim have been reviewed.

Freight, removal and reinstallation

Warranty coverage does not automatically mean that every cost associated with investigating or resolving a fault is covered.

Depending on the applicable manufacturer or supplier warranty, the following may be treated differently:

• Return freight.
• Replacement-product freight.
• Site attendance.
• Inspection or diagnostic labour.
• Removal of installed equipment.
• Reinstallation.
• Electrical or building works.

The relevant arrangements will be confirmed for the individual warranty case where applicable.

Warranty, returns and freight damage

These are different types of customer-support issue and may follow different processes.

Product-specific warranty terms

Battery Safe Systems works across multiple manufacturers and suppliers. Warranty providers, duration, claim requirements and remedies may therefore differ between products.

Where specific warranty documentation is supplied with a quotation, order, product or manufacturer documentation, those terms should be reviewed as part of the purchase.