Battery Safe Systems supplies certified lithium battery storage and charging cabinets manufactured by trusted industry partners. All products are covered by the original manufacturer’s warranty, and warranty terms vary depending on the specific brand and model purchased.

Because warranties are issued and controlled by the manufacturer, the coverage, duration, and claim process for your cabinet are determined by the manufacturer’s own policy.

1. Manufacturer Warranty Coverage

All safety cabinets sold through Battery Safe Systems include warranty protection provided directly by the manufacturer. This typically covers:

• Manufacturing defects
  
• Hardware or component faults
  
• Issues arising from normal, intended use
  

Warranty coverage does not typically include:

• Misuse, abuse, or improper operation
  
• Damage caused by incorrect installation
  
• Modifications or unauthorised repairs
  
• Overloading or improper storage of materials
  
• Normal wear and tear
  
• Damage caused by fires resulting from misuse of batteries or charging equipment
  

For the exact warranty terms of your product, please refer to the documentation provided with your cabinet or contact us to request a copy of the manufacturer’s warranty statement.

2. How Warranty Claims Work

To ensure accurate diagnosis and fast processing, warranty claims are handled in coordination with the manufacturer. In most cases, the manufacturer will provide repair parts, replacement components, or a full replacement unit depending on the nature of the issue and their policy.

To initiate a warranty claim:

1. Contact Battery Safe Systems at support@batterysafesystems.com
   
2. Include your order number, product model, and a description of the issue
   
3. Provide photos or videos if applicable
   

We will review your claim, verify eligibility, and coordinate directly with the manufacturer on your behalf.

3. Warranty Duration

Because each manufacturer offers different warranty periods, the specific duration of your coverage will depend on the brand and model purchased. Most industrial safety cabinet manufacturers offer warranties ranging from 1–3 years, though this varies.

Once supplier agreements are finalised, detailed warranty durations will be added to this page.

4. Repairs, Replacements, and Service

If a warranty claim is approved, the manufacturer will determine the appropriate remedy, which may include:

• Replacement parts
  
• Repair components
  
• Technical guidance
  
• Full unit replacement (if required by their policy)
  

Labour, on-site service, or installation are typically not included unless explicitly provided by the manufacturer.

5. Limitations of Liability

Battery Safe Systems does not provide any warranty beyond that offered by the manufacturer. We are not responsible for:

• Damage caused by improper use or installation
  
• Issues arising from modifications or unauthorised repairs
  
• Losses related to downtime, business interruption, or secondary damage
  

Your sole remedy for warranty issues is through the manufacturer’s warranty process.

6. Need Warranty Help?

If you have questions about your coverage or need assistance submitting a claim, email us at: support@batterysafesystems.com

We’re here to help you navigate the process and ensure your equipment performs safely and reliably.