Privacy Policy

At a glance

Why we collect information

To respond to enquiries, assess requirements, prepare quotations, process orders and provide support.

Supplier sharing

Relevant information may be shared with manufacturers, suppliers and service providers where needed for an enquiry or order.

Website platform

Our online store is operated using Shopify and related ecommerce services.

Marketing

Optional marketing is treated separately from ordinary enquiry, quotation, order and support communications.

Your privacy choices

Depending on applicable law and your location, you may have rights concerning how your personal information is used.

Information we collect

The information we collect depends on how you interact with Battery Safe Systems.

Contact and business information

When you contact us, request a quotation or place an order, we may collect information including:

• Name.
• Business or organisation name.
• Job title or role where provided.
• Email address.
• Telephone number where provided.
• Billing and delivery information.
• Messages and correspondence with Battery Safe Systems.

Product and requirement information

Customers may provide operational or technical information so that we can understand a battery-safety requirement.

This may include information about:

• Battery type or chemistry.
• Battery quantities.
• Battery size or energy.
• Storage and charging activities.
• Battery condition.
• Equipment or application type.
• Site and operating conditions.
• Delivery or installation constraints.
• Information submitted through our Guided Assessment.

Much of this information relates to equipment or operations rather than an individual. Where it is linked to a named contact, enquiry or customer record, it may form part of the information we retain about that enquiry or customer.

Order and support information

Where you purchase products or request support, we may also process information relating to quotations, orders, payments, delivery, returns, warranties, product serial numbers, photographs and support correspondence.

Website information

When you use our website, information such as IP address, browser, device and website activity may be collected through Shopify, cookies and similar technologies.

How we use personal information

We may use personal information to:

• Respond to questions and enquiries.
• Understand product and operational requirements.
• Provide product guidance and identify potentially relevant solutions.
• Request technical information, pricing or availability from manufacturers and suppliers.
• Prepare and manage quotations.
• Process and administer orders.
• Arrange delivery and supplier-direct fulfilment where applicable.
• Process payments and maintain transaction records.
• Provide warranty, returns and customer-support assistance.
• Maintain and improve our website and services.
• Detect or prevent fraud, misuse or security issues.
• Maintain accounting and business records.
• Comply with applicable legal or regulatory requirements.

Guided Assessment information

Battery Safe Systems provides a Guided Assessment to help organisations describe their battery use, operating environment and potential safety requirements.

Information submitted through the assessment may be used to review the enquiry, identify relevant solution types, ask follow-up questions and prepare quotation or product options.

Where manufacturer or supplier input is required, relevant information may also be provided to those organisations for technical review, pricing, availability or product selection.

When information may be shared

Battery Safe Systems works with third parties to operate the business and supply specialist battery-safety equipment.

Relevant information may be provided to organisations involved in:

• Product selection and technical clarification.
• Pricing and availability enquiries.
• Preparing quotations.
• Order processing and fulfilment.
• Manufacturer-direct or supplier-direct delivery.
• Freight and logistics.
• Payment processing.
• Warranty administration.
• Returns and customer support.
• Website and technology services.
• Accounting or professional services.

We aim to limit disclosures to information reasonably relevant to the purpose for which it is being shared.

Shopify and website services

Battery Safe Systems uses Shopify to operate its ecommerce website and related online-store services.

Shopify and other technology providers may process information relating to website visitors and customers in order to provide ecommerce functionality, security, analytics, personalisation and other services used by the store.

These providers operate subject to their own privacy and data protection arrangements.

Payment information

Where electronic payment services are used, transaction information may be processed by Shopify, payment processors, banks or other payment-service providers involved in completing the transaction.

Battery Safe Systems does not need to independently store complete payment-card details where those details are processed directly by an authorised payment provider.

Cookies and similar technologies

Our website uses cookies and similar technologies to support essential site functions and, depending on the services and privacy choices applicable in your region, analytics, personalisation or marketing activities.

Cookie and privacy controls may be provided through Shopify or other tools used on the website. Where available, these controls can be used to manage applicable privacy preferences.

Browser settings may also allow cookies to be restricted or removed, although this can affect some website functions.

Advertising and data sharing

Battery Safe Systems does not sell personal information in exchange for money.

Some privacy laws use broader definitions of terms such as “sale”, “sharing” or “targeted advertising”. Ecommerce, analytics, advertising or Shopify services may involve processing that falls within those definitions.

Where applicable, privacy choices or opt-out mechanisms will be provided according to the website settings and legal requirements applying to the relevant visitor.

Marketing communications

Communications required to respond to an enquiry, prepare a quotation, administer an order or provide support are different from optional marketing communications.

Where Battery Safe Systems sends optional marketing communications, an appropriate method will be provided to unsubscribe or change applicable communication preferences.

Legal basis for processing

Where applicable data-protection law requires a legal basis for processing personal information, the basis will depend on the activity involved.

This may include processing that is:

• Necessary to take steps requested before entering into a contract, such as preparing a quotation.
• Necessary to perform a contract, such as processing and fulfilling an order.
• Necessary to comply with legal obligations.
• Necessary for legitimate business interests where those interests are not overridden by applicable privacy rights.
• Based on consent where consent is the appropriate basis.

How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for applicable business, contractual, accounting, tax, dispute-resolution and legal requirements.

Different types of records may therefore be retained for different periods.

Information that is no longer reasonably required may be deleted, anonymised or otherwise disposed of as appropriate.

International processing

Battery Safe Systems may work with customers, manufacturers, suppliers and technology providers located in different countries.

Information may therefore be processed or transferred outside the country in which it was originally collected where necessary to operate the business, provide services or administer orders.

Where applicable law requires safeguards for such transfers, appropriate mechanisms will be used.

Information security

Battery Safe Systems uses reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet transmission, electronic service or storage system can be guaranteed to be completely secure.

Your privacy rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information.

These may include rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion in applicable circumstances.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of certain advertising or data-sharing activities where applicable.

These rights may be subject to legal conditions and exceptions.

Children

Battery Safe Systems provides specialist commercial battery-safety information and products and is not directed to children.

We do not knowingly seek to collect personal information from children through our ordinary business activities.

Links to other websites

Our website may link to manufacturer, supplier, technical or other third-party websites.

Those organisations operate their own websites and privacy practices. Battery Safe Systems is not responsible for the privacy practices of independent third-party websites.

Changes to this policy

We may update this Privacy Policy as Battery Safe Systems develops, our services change or legal and technology requirements change.

The latest version will be published on this page with an updated revision date.