Privacy policy

Fernwood Outdoor Furniture ("we", "our", or "us") respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Name, email, phone number, and address
  • Company name (for B2B clients)
  • Order history and items of interest
  • Payment information (processed securely via third-party services)
  • Browsing behavior and analytics data via cookies and tracking tools

We do not collect sensitive personal data such as health information or government IDs.

2. How We Collect Information

Information may be collected:

  • During checkout or account creation (if enabled)
  • Through forms or live chat on our website
  • When you subscribe to emails or newsletters
  • Automatically through cookies, analytics tools, and similar technologies

3. How We Use Your Information

We use your data strictly for business purposes, including:

  • Processing and fulfilling orders
  • Communicating with you about your order
  • Fraud prevention and platform security
  • Analytics and site improvement
  • Marketing, only if you opt in

We will never use your data for purposes unrelated to serving you as a customer.

4. Cookies & Tracking Technologies

We use cookies and third-party tools like Google Analytics, Meta Pixel, and other standard e-commerce technologies to understand how visitors use our site, improve user experience, and optimize our marketing.

You can manage cookie settings via your browser.

5. Sharing Your Information

We only share your data with third parties who are essential to fulfilling your order or running our business. This includes:

  • Payment processors (e.g., Stripe, PayPal)
  • E-commerce platforms (e.g., Shopify)
  • Shipping and logistics providers
  • Marketing tools (e.g., Google Ads, Klaviyo)
  • Dropshipping suppliers and order fulfillment services

We do not sell, rent, or share your data with any unrelated third parties. Ever.

6. Email Marketing

We may send marketing emails if you explicitly opt in. You can unsubscribe at any time using the link in any email. We will not send SMS marketing.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request deletion of your personal data
  • Opt out of marketing communications

To request data access or deletion, contact us at: privacy@fernwood.com

8. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect or store data from minors.

9. Third-Party Services

We are not responsible for the privacy practices of third-party services we use, such as Shopify, Stripe, or Google. We recommend reviewing their policies separately.

10. Data Security

We take appropriate technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our site means you accept the policy.

12. Contact Us

If you have any questions or privacy-related requests, please email us at:
privacy@fernwood.com

A Note From Us
Your data is your data. At any time, you can ask what information we have about you, or request for it to be deleted. We’re an honest, open company — and we will never sell your data to anyone. Ever. You’re always in control.